Frequently Asked Questions

Your letters are tied to your email address. If you forget your password, you can reset it anytime. Your letters will still be delivered to the email address you specified, even if you never log in again. We also send reminder emails before delivery.

We use multiple redundant systems to ensure 99.9% on-time delivery. Letters are stored with military-grade encryption and backed up across multiple data centers. We also have a reconciliation system that catches any delayed deliveries and expedites them.

No. Your letters are encrypted using AES-256-GCM encryption the moment you write them. We use a zero-knowledge architecture, meaning not even our team can read your letters. Only you can decrypt them when they're delivered.

You can update your delivery email address anytime before the delivery date. Simply log in, find the letter, and update the recipient email. The letter will be delivered to your new address.

Yes! You can edit or cancel any letter up until its delivery date. However, once a letter is delivered, it cannot be undelivered. For physical mail, cancellation must be done at least 7 days before the delivery date.

With our physical mail option, we print your letter on high-quality paper and mail it to any address worldwide. You can choose 'send on date' (mailed on a specific date) or 'arrive by date' (we calculate transit time to ensure arrival). Physical letters are printed from our secure facility and your content is never stored in plain text.

Yes. If you're not satisfied within 30 days of purchase, we'll refund you in full - no questions asked. For annual subscriptions, you can cancel anytime and keep access until the end of your billing period.

Scheduling limits depend on your account. You can schedule letters years ahead — up to 50 years. Yes, you can write a letter to yourself 50 years from now. We're committed to being around to deliver it.